Privacy Policy
Data Protection & Trust

We, Navam Broadband (hereafter referred to as "Navam Broadband", "Navam", or "NBL"), are dedicated to safeguarding the personal information of our clients and making every effort to uphold their confidentiality.

"Personal Information" refers to any information that can be used alone or in combination with information from other sources to specifically identify, contact, or identify a person.

Personal Information collected and/or held by us may include but is not limited to your name, parent's name, spouse's name, date of birth, personal addresses, telephone number, mobile phone number, email address, occupation, and information contained in the documents used as proof of identity and proof of address.

Moreover, Sensitive Personal Data or Information, such as financial information (bank account, credit card, debit card, or other payment instrument details), passwords, or authentication information for any of our products or services, etc., shall be deemed to be a part of Personal Information for the purposes of this Policy.

Navam Broadband and its associated companies may collect, store, process, and transfer your Personal Information in accordance with applicable laws for a variety of administrative and business purposes.

These may include, but are not limited to:

• Customer verification
• Service support and assistance
• Delivery of products and services
• Market analysis, market research, business and operational analysis
• Providing, maintaining, and improving the quality of products and services
• Promoting and marketing products and services that may be of interest or benefit to customers
• Compliance with legal and regulatory requirements

This Privacy Policy describes the Personal Information that Navam Broadband may collect and explains how we handle, use, and protect such information in compliance with applicable laws and regulations.

Please read this Privacy Policy carefully. By using and continuing to use our products and services, you are deemed to have accepted and consented to the terms of this Policy.

Navam Broadband reserves the right to amend or modify this Privacy Policy at any time as and when required. We request that you visit our website periodically for updated information and any changes to this Policy.

Navam Broadband may collect your Personal Information when you use our services, visit our website, or otherwise interact with us during the course of our relationship.

Personal Information may be collected through the Customer Application Form (CAF), our website, authorized agents, franchisees, or third-party service providers.

A Third Party may be a service provider associated with Navam Broadband and involved in handling, managing, storing, processing, protecting, or transmitting information on behalf of Navam Broadband. This definition also includes subcontractors, consultants, and representatives of such Third Parties.

Navam Broadband may also collect and retain information related to:

• IPDR details
• Browsing history on our website
• Location information
• Additional information voluntarily provided while using our services

Navam Broadband may maintain logs of user activity on our network and websites through internet technologies such as cookies, web beacons, and server log files for analytical and operational purposes.

This information may be used:

• To evaluate website performance and usability
• For regulatory compliance
• To improve customer experience
• To enhance service quality

If you do not wish to share browsing information, you may disable cookies through your browser's privacy settings.

If you choose not to provide the requested information, decline consent for its use, or later withdraw consent, Navam Broadband reserves the right to discontinue the services for which such information is required.

For Regulatory Requirements

Navam Broadband may share your Personal Information without customer consent with Government authorities, regulatory agencies, or law enforcement agencies authorized under applicable laws for:

• Verification of identity
• Prevention, detection, and investigation of offences
• Cybersecurity incidents
• Legal proceedings and enforcement actions

For Corporate Purposes

Navam Broadband may use Personal Information for business operations, reviews, evaluations, service delivery, and other lawful purposes described in this Privacy Policy.

Navam Broadband may also share customer Personal Information with:

• Associated companies
• Group entities
• Service providers
• Business partners involved in delivering services

Customer Consent

Customer consent for sharing information may be obtained through:

• Written agreements
• Online click-through consent
• Verbal consent through customer support channels
• Service subscription terms and conditions

Navam Broadband does not sell or disclose Personal Information to unaffiliated third parties for purposes that would compromise customer privacy.

Navam Broadband may transfer Personal Information to entities located within or outside India for the effective delivery and management of services. Appropriate organizational, technical, and security safeguards will be implemented to ensure reasonable protection of such information.

Navam Broadband employs reasonable administrative, technical, and physical safeguards to protect customer Personal Information across all digital platforms and communication channels.

However, no method of electronic transmission or storage is completely secure. Risks may arise due to circumstances beyond our control, including but not limited to:

• Hacking attempts
• Malware or virus attacks
• Force majeure events
• Firewall breaches
• Unauthorized access to systems

Accordingly, while we strive to protect your Personal Information, we cannot guarantee absolute security.

For responsible disclosure of any security vulnerability relating to our website, applications, or services, please contact us at:

Email: navambroadband@gmail.com

Subject to applicable laws and practical limitations, Navam Broadband will provide customers with access to their Personal Information and assist with updates, corrections, or modifications where appropriate.

Customers may be required to provide information necessary to verify their identity before access requests are processed.

To facilitate a prompt response, Navam Broadband may request additional information from customers as necessary.

We will make reasonable efforts to respond to valid requests within an appropriate timeframe.

Navam Broadband reserves the right to modify, amend, update, or remove any portion of this Privacy Policy at any time without prior notice.

Nothing contained herein creates or is intended to create any contractual obligation between Navam Broadband and any user visiting our website or providing Personal Information.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: navambroadband@gmail.com

If you wish to stop receiving SMS alerts, emails, promotional messages, or other communications from Navam Broadband, please send an email to:

navambroadband@gmail.com

Please include your registered mobile number in the email request. Upon verification, your contact details will be removed from our promotional communication lists.

Even if you have never directly interacted with Navam Broadband or are not currently a customer, you may occasionally receive marketing communications if your information was obtained through legitimate third-party marketing sources that indicated consent for such communications.

If you have previously opted out of Navam Broadband marketing communications, you should not receive such messages.

Navam Broadband is committed to protecting and responsibly managing the Personal Information entrusted to us.

We welcome your comments, suggestions, and feedback regarding our privacy practices.

If you have any questions, concerns, or suggestions relating to the protection of your Personal Information, please contact us at:

Email: navambroadband@gmail.com

Thank you for trusting Navam Broadband.